Widerrufsrecht

Return Policy for U.S. Orders

FIBOCA offers a 30-day return policy. You may request a return within 30 days of receiving your order for an exchange or refund.

To be eligible for a return, the product must be in good condition and returned in its original packaging. If you purchased a bundle or set and wish to return only a specific item from it, please contact us at support@fibocabeauty.com before sending your return.

Please note that certain items are not eligible for return, including gift cards, hair care products, accessories, complimentary or promotional gifts, and final sale items.

Unless the product you received is defective, damaged, or incorrect, customers are responsible for return shipping costs. FIBOCA does not provide prepaid return labels for standard returns. Original shipping charges are non-refundable.

How to Return

1. Contact us at support@fibocabeauty.com within 30 days of receiving your order and provide your order number and reason for the return.

2. Wait for confirmation and return instructions from our customer support team before shipping your item.

3. Pack the product securely in its original packaging.

4. Include your name and order number inside the return package.

5. Ship the return using a trackable shipping method and keep your shipping receipt and tracking number until your return has been processed.

6. Email the return tracking number to support@fibocabeauty.com after the package has been shipped.

Return Address

Please send approved returns to:

NEW GRANDBANK TECHNOLOGY LLC
1312 17TH STREET, UNIT 2186
DENVER, CO 80202
United States

Please contact us at support@fibocabeauty.com before sending your return. Returns sent without prior authorization may result in processing delays.

Return Shipping Costs

For standard returns, customers are responsible for the cost of return shipping.

If you receive an item that is defective, damaged, or incorrect, please contact us at support@fibocabeauty.com before returning it. After the issue has been reviewed and confirmed by our customer support team, we will provide the appropriate resolution.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us as soon as possible at support@fibocabeauty.com with your order number and photos or a brief video showing the issue.

Once our customer support team confirms the issue, we will provide an appropriate resolution, which may include a replacement or refund.

In some cases, you may not be required to return a confirmed defective item. Please wait for instructions from our customer support team before shipping the product.

For eligible defective products outside the 30-day return period, the applicable FIBOCA warranty policy may apply. Please refer to the warranty information provided with your product.

Return Policy for International Orders

FIBOCA accepts eligible international returns requested within 30 days of receiving the order.

To qualify for an international return, products must be in good condition and returned in their original packaging.

Before returning an international order, please contact us at support@fibocabeauty.com for return instructions.

Customers are responsible for international return shipping costs unless the product received is defective, damaged, or incorrect. We do not provide prepaid return labels for standard international returns.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Any customs duties, taxes, or other charges associated with an international return are the responsibility of the customer unless otherwise required by applicable law.

Refunds

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method within 48 hours.

After we issue the refund, your bank, credit card company, or payment provider may require an additional 3–10 business days to post the refund to your account. Processing times may vary depending on your financial institution.

If more than 10 business days have passed after we confirmed that your refund was issued and you have not received it, please contact your bank or payment provider first. You may also contact us at support@fibocabeauty.com for assistance.

Exchanges

If you would like to exchange an eligible product, please contact us at support@fibocabeauty.com within 30 days of receiving your order.

Exchange availability depends on product inventory. Customers are responsible for return shipping costs for standard exchanges unless the original item received was defective, damaged, or incorrect.

Delivery times for replacement or exchanged products may vary depending on your location.

Non-Returnable Items

Certain types of products cannot be returned, including:

• Gift cards

• Hair care products

• Accessories

• Complimentary or promotional gifts

• Final sale items

• Items that do not meet the return eligibility requirements

If you are unsure whether your item is eligible for return, please contact us before shipping it.

Return Shipping Recommendations

We strongly recommend using a trackable shipping service when returning your order.

For higher-value returns, you may also consider purchasing shipping insurance. FIBOCA cannot guarantee receipt of return packages that do not include valid tracking information.

Contact Information

Company Name: NEW GRANDBANK TECHNOLOGY LLC
Phone: +1 (213) 619-5270
Email: support@fibocabeauty.com
Address: 1312 17th Street, Unit 2186, Denver, CO 80202, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Mountain Time)