Datenschutzerklärung

This Privacy Policy describes how NEW GRANDBANK TECHNOLOGY LLC, doing business as FIBOCA (“FIBOCA,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase from fibocabeauty.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, and other individuals whose personal information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose information as described below.

1. PERSONAL INFORMATION WE COLLECT

The types of personal information we collect depend on how you interact with our Site and Services.

We may collect the following categories of personal information:

Contact Information

This may include:

Name
Billing address
Shipping address
Email address
Phone number

Order and Transaction Information

When you make or attempt to make a purchase, we may collect information such as:

Products purchased or viewed
Order number
Order history
Billing information
Shipping information
Payment status
Returns, refunds, and exchange information

Payment card information is generally processed directly by our payment processors. We do not necessarily receive or store complete payment card details.

Account Information

If you create an account with us, we may collect information such as:

Name
Email address
Account login information
Order history
Account preferences

You are responsible for maintaining the confidentiality of your account credentials.

Customer Support Information

When you contact us, we may collect information you choose to provide, including your name, email address, phone number, order details, photographs, videos, correspondence, and other information necessary to respond to your request.

Device and Usage Information

When you use our Site, we and our service providers may automatically collect certain information about your interaction with the Services, including:

IP address
Browser type
Device type
Operating system
Network information
Pages viewed
Referring URLs
Date and time of visits
Interactions with the Site
Cookie and similar technology information

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

We collect information you provide directly when you:

Place an order
Create an account
Contact customer service
Subscribe to marketing communications
Submit a review
Participate in a promotion
Request a return, refund, or exchange
Otherwise communicate with us

Automatically Through the Services

We may automatically collect information about your interaction with the Site through cookies, pixels, tags, log files, and similar technologies.

From Service Providers and Business Partners

We may receive information from companies that help us operate our business, including:

Shopify and e-commerce service providers
Payment processors
Shipping and logistics providers
Analytics providers
Advertising and marketing partners
Fraud prevention and security providers
Customer support providers

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for legitimate business and commercial purposes, including:

Providing Products and Services

We use information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order tracking
Process returns, refunds, and exchanges
Maintain customer accounts
Communicate about orders
Provide customer support

Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to:

Send promotional emails or other marketing communications
Provide information about products, promotions, or special offers
Measure the effectiveness of advertising
Personalize marketing and advertising
Understand customer interests

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email.

Security and Fraud Prevention

We may use personal information to:

Detect and prevent fraudulent transactions
Protect our customers
Protect our Site and Services
Investigate suspicious activity
Enforce our Terms of Service
Maintain the security and integrity of our systems

Improving Our Services

We may use information to analyze how customers interact with our Site, improve our products and Services, troubleshoot technical issues, and develop new features.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, regulations, legal processes, court orders, governmental requests, tax obligations, and other legal requirements.

4. COOKIES AND SIMILAR TECHNOLOGIES

Like many websites, we use cookies and similar technologies to operate and improve our Site.

Cookies may be used to:

Remember your preferences
Maintain your shopping cart
Keep you signed in
Understand how visitors use the Site
Measure Site performance
Improve functionality
Prevent fraud
Support advertising and marketing activities

We may also permit certain third parties to use cookies or similar technologies in connection with analytics, advertising, and other services.

Most browsers allow you to manage or disable cookies through browser settings. Disabling certain cookies may affect the functionality of the Site.

Where required by applicable law, we will obtain consent before using certain non-essential cookies or similar technologies.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

These recipients may include:

Service Providers

We may disclose information to companies that provide services on our behalf, including:

E-commerce hosting providers
Payment processors
Shipping and logistics providers
Customer support providers
Cloud hosting providers
Analytics providers
Marketing providers
Fraud prevention and security providers
IT and technical service providers

These providers may process personal information only as necessary to perform services for us and subject to their contractual and legal obligations.

Business and Marketing Partners

Subject to applicable law, we may work with third parties to provide marketing, advertising, analytics, or other services.

Where required, we will obtain appropriate consent or provide applicable opt-out rights.

Legal and Regulatory Authorities

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Comply with court orders or legal processes
Protect our legal rights
Prevent or investigate fraud
Protect the safety and security of our customers, employees, business, or others

Business Transactions

If FIBOCA or NEW GRANDBANK TECHNOLOGY LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. SHOPIFY

Our online store is hosted through Shopify, which provides the e-commerce platform we use to offer our products and Services.

Shopify may process certain personal information in connection with your use of our Site, including information necessary to operate the store, process transactions, provide security, and improve its services.

Shopify's processing of personal information is governed by its own applicable privacy terms and policies.

7. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.

If you follow a link to a third-party website, we recommend reviewing that party's privacy policy before providing personal information.

8. CHILDREN'S PRIVACY

Our Services are not intended for children under the age at which they can lawfully consent to the processing of their personal information in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at support@fibocabeauty.com so that we can review the matter and take appropriate action.

9. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should not share your password or other sensitive account information with others.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our Services
Maintain your account
Complete transactions
Maintain business and financial records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with legal, tax, accounting, and regulatory requirements

The length of time we retain information may vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete or anonymize it in accordance with applicable law and our data retention practices.

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a copy of certain personal information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Opt out of or object to certain targeted advertising or other data practices where applicable
Appeal certain decisions regarding privacy requests where required by applicable law

These rights are not absolute and may be subject to legal exceptions.

To exercise an applicable privacy right, please contact us at support@fibocabeauty.com.

We may need to verify your identity before completing your request. We will not unlawfully discriminate against you for exercising your applicable privacy rights.

12. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state of residence and whether the applicable law applies to our processing activities, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information.

Where applicable, you may also have rights relating to targeted advertising, the sale or sharing of personal information, or certain profiling activities.

You may contact us at support@fibocabeauty.com to submit an applicable privacy request.

Where required by law, authorized agents may submit requests on behalf of consumers, subject to appropriate verification.

13. EUROPEAN PRIVACY RIGHTS

If you are located in the European Economic Area (“EEA”), United Kingdom, or another jurisdiction providing similar data protection rights, applicable law may provide additional rights concerning your personal information.

Where required, our legal bases for processing personal information may include:

Performance of a contract with you
Compliance with legal obligations
Our legitimate interests
Your consent

Depending on applicable law, you may have rights including:

Access
Rectification
Erasure
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent

You may also have the right to lodge a complaint with the applicable data protection authority.

14. INTERNATIONAL DATA TRANSFERS

Because we operate an e-commerce business and use service providers that may operate in multiple countries, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Data protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

15. MARKETING COMMUNICATIONS

If you subscribe to marketing communications, we may send you information about FIBOCA products, offers, promotions, and other updates.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Please note that even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your orders, account, transactions, customer service requests, or other necessary Service-related matters.

16. DO NOT TRACK AND PRIVACY PREFERENCES

Some browsers and devices provide privacy preference signals, including “Do Not Track” or other opt-out mechanisms.

Our response to these signals may depend on the technology used and applicable legal requirements.

Where applicable law requires us to recognize a legally valid browser-based opt-out preference signal, we will process such signals as required.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, or legal and regulatory requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Where required by applicable law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

18. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Company Name: NEW GRANDBANK TECHNOLOGY LLC
Phone: +1 (213) 619-5270
Email: support@fibocabeauty.com
Address: 1312 17th Street, Unit 2186, Denver, CO 80202, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Mountain Time)