Informativa sulle spedizioni

FIBOCA provides trackable shipping services for all orders. Once your order has been shipped and the tracking information becomes available, you will receive a shipping confirmation email with your tracking number.

Please review the shipping information below for processing times, shipping times, shipping costs, and other important delivery information.

Order Processing

Once your order is placed, you will receive an order confirmation email.

Processing Time: 2–3 business days

Processing time refers to the time required to prepare, verify, pack, and dispatch your order. It is separate from the shipping time listed below.

Orders placed on weekends or public holidays will be processed on the next available business day.

U.S. Orders

We offer standard shipping within the contiguous United States.

Shipping Time: 3–7 business days

Shipping time begins after your order has been processed and dispatched.

Shipping Costs

Orders of $69.99 or more after discounts: FREE Standard Shipping
Orders under $69.99 after discounts: $7.99 Standard Shipping

The $69.99 free-shipping threshold is calculated based on the order subtotal after discounts.

European Orders

We currently offer the following standard shipping rates to selected European countries:

France
Germany
Italy
Spain
Belgium
Netherlands

Shipping Time: 5–11 business days

Shipping time begins after your order has been processed and dispatched.

Shipping Costs

Orders of €79.99 or more after discounts: FREE Standard Shipping
Orders under €79.99 after discounts: €15 Standard Shipping

The €79.99 free-shipping offer applies only to the European countries listed above.

International Orders

FIBOCA also ships to selected international destinations through our international courier service partners.

Shipping Time: 10–20 business days

Shipping time begins after your order has been processed and dispatched.

International shipping costs are calculated based on factors including the number of products and total weight of your order. The applicable shipping charge will be displayed during checkout before you complete your purchase.

International shipping availability may vary depending on the destination and product.

Customs, Duties & Taxes

For orders shipped outside the United States, customs duties, import taxes, VAT, or other fees may be charged by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs policies and charges vary by country. We recommend checking with your local customs authority for additional information before placing an international order.

Order Tracking

All FIBOCA orders include tracking when available.

Once your order has been shipped and your tracking information has been activated, you will receive a shipping confirmation email containing your tracking number.

You may use the tracking number provided in your shipping confirmation email to check the delivery status of your order. You may also sign in to your FIBOCA account to view your order status.

Please allow some time after receiving your shipping confirmation email for the carrier's tracking information to update.

P.O. Box Addresses

Please note that FIBOCA cannot ship to P.O. Box addresses.

Please provide a complete and valid residential or commercial street address when placing your order.

Delivery Time

The shipping times listed in this policy are estimates and refer only to the time your package is in transit after it has been processed and dispatched.

Please remember:

Processing Time: 2–3 business days

This processing period is separate from the shipping time stated for each destination.

Delivery may occasionally take longer due to circumstances outside our control, including holidays, severe weather, carrier delays, customs clearance, incorrect or incomplete addresses, or other logistical disruptions.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us at support@fibocabeauty.com as soon as possible.

We will make reasonable efforts to assist you before the order is dispatched, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Lost, Delayed, or Undelivered Packages

If your tracking information shows an unusual delay or your package has not arrived within the expected shipping timeframe, please contact us at support@fibocabeauty.com with your order number and tracking information.

Our customer care team will assist you in reviewing the shipment status with the applicable carrier.

Please note that delivery times provided by carriers are estimates and may be affected by circumstances outside FIBOCA's reasonable control.

Contact Information

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Company Name: NEW GRANDBANK TECHNOLOGY LLC
Phone: +1 (213) 619-5270
Email: support@fibocabeauty.com
Address: 1312 17th Street, Unit 2186, Denver, CO 80202, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Mountain Time)